Handmade Chocolate Delivery & Returns

UK delivery

• Flat rate (Royal Mail 2^nd Class) – £5.00
• Next Day (Parcelforce) – £7.95 – this is not always guaranteed by Parcelforce due to social distancing measures etc at their depots. Please note that we dispatch orders on Monday’s & Thursday’s ONLY. 
• Free shipping on orders over £50.00
• Minimum order £10.00

• We are very busy during peak periods and your order may take longer to process due to postal delays or due to stock shortages. We advise that any orders placed for special occasions are made in good time. We will not issue refunds/replacements if orders are not delivered in time for Christmas/Easter etc.

Delivery Address Responsibility

• Customers are responsible for ensuring that all delivery address details provided at checkout are complete and accurate.
• Please carefully check your address before placing your order, as our website does not use an automatic address verification system. Orders will be dispatched to the address entered by the customer.
• We cannot accept responsibility for orders delayed, lost, returned, or delivered to an incorrect address due to inaccurate or incomplete information provided at the time of ordering.
• If you realise you have entered an incorrect address, please contact us as soon as possible. While we will do our best to amend the details before dispatch, we cannot guarantee changes can be made once an order has been processed.

Delivery

When will my delivery be?

• We dispatch orders on Monday’s and Thursday’s only.
• Standard deliveries are normally Monday to Friday excluding Bank Holidays and can be made to any UK postal address.
• Orders placed on Saturday or Sunday will be processed on the following Monday. During busy periods and availability of stock, it may roll over to Thursday.
• Please allow 3 to 5 working days for orders to be delivered.

  • We are very busy during peak periods and your order may take longer to process due to postal delays or due to stock shortages. We advise that any orders placed for special occasions are made in good time. We will not issue refunds/replacements if orders are not delivered in time for Christmas/Easter etc.

Do you deliver on Saturdays and Sundays?

• Whilst standard delivery items may sometimes be delivered on a Saturday, we cannot guarantee a Saturday delivery.
• We do not deliver on Sundays.
• Next Day Delivery is Monday – Friday ONLY

Will someone have to sign for the delivery?

• All UK deliveries will need a signature. If you are sending a gift and you think the recipient may not be at home it might be a good idea to request delivery to a place of work.
• If there is nobody to sign for the delivery the order will be returned to the local Royal Mail or courier depot, and a card will be left at the recipient’s address notifying them that they missed a delivery. The notification will include information about redelivery or collection options.
• Chocolates that have not been delivered will be returned to us after three weeks for standard deliveries. No refunds will be made.

Do you deliver to BFPO addresses?

• Yes, we do deliver to BFPO addresses. Please select next day delivery for this service because we will use Royal Mail HM Forces Airmail to deliver your order and this is more expensive than standard UK services.
• Depending on the destination deliveries can take between 4 and 30 days to be delivered. Please contact our customer service team on 01970890650 who will be able to give you a better indication of how long your delivery will take.

Will my chocolate melt in transit?

• It could! Chocolate does melt in hot weather so we recommend taking this into account when ordering chocolate for delivery in very hot weather or to be delivered to hot countries. In very hot weather we may delay your delivery to try to avoid your chocolate melting. If we do this though, we will email you to update you on the progress of your order.

How do I organise delivery to multiple addresses?

• For deliveries to multiple addresses please order separately.

Can I speak to someone? How do I contact customer services?

• Just call us on 0197089650. You can also submit your enquiry via our web form or email us on info@sarahbunton.co.uk
• For trade enquiries please telephone us on 01970890650 or email us on info@sarahbunton.co.uk

Returns Policy

We are sure you will love our chocolates, but if you are not happy with the products you receive you can just return them (at your own cost). It’s as simple as that! Please note that the cost of postage will not be refunded.

If within 2 days of receipt of any goods ordered from our website you discover damage or a defect you can return the goods to us. When we receive the returned goods, subject to their condition, we will refund the amount you paid for them or supply a substitute product if you prefer.

If you have placed an order by mistake or would like to cancel your order for another reason, please call us on 01970890650 or email us at info@sarahbunton.co.uk by 12 noon after placing your order or on the Monday following an order placed on Saturday or Sunday. To avoid your order mistakenly being dispatched after the midday deadline, please call us rather than emailing us if possible. Our lines are open from 9am to 5pm Monday to Friday.

Please note that all refunds from our website are conditional upon proof of purchase and can only be made to the person who purchased the goods.